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Store Policy
Customer Care
Product Quality: We take pride in offering high-quality toys and gaming products. If you encounter any issues with the quality of a purchased item, please contact our Customer Care team within 30 days of your purchase for assistance.
Returns: We understand that sometimes you may change your mind. Hassle-free return policy within 30 days of purchase. Items must be in their original condition and packaging. Certain exclusions apply outside of factory sealed products (e.g., downloadable content and graded products).
Refunds: Refunds for returned products will be issued in the original form of payment or as store credit, based on your preference. Please allow 7-10 business days for the refund to be processed.
Product Support: Our dedicated support team is available to assist you with any product-related inquiries or technical issues. Reach out to us through our website, email, or phone, and we'll be happy to help.
Privacy
Data Security: Your privacy is important to us. We employ robust security measures to safeguard your personal and payment information. Our website uses secure encryption protocols to protect your data during transmission.
Information Collection: We collect only the necessary information required to process your orders and improve your shopping experience. This may include your name, contact details, and purchase history. We do not share this information with third parties without your explicit consent.
Marketing Communications: If you choose to subscribe to our newsletters and promotional emails, you can opt out at any time. We respect your communication preferences and will not inundate you with unwanted messages.
Cookies: Our website uses cookies to enhance your browsing experience. These cookies do not store personally identifiable information and can be managed through your browser settings.
Safety
Product Safety: The safety of our customers, especially children, is our top priority. We ensure that all our products meet or exceed relevant safety standards. Detailed safety information and warnings are provided with each product.
Age Recommendations: Many of our products are age-specific due to safety and developmental concerns. Please adhere to the age recommendations provided to ensure safe play.
Secure Online Transactions: Our website employs industry-standard security protocols for online transactions. Your payment information is encrypted, and we do not have access to your full payment details.
Secure Packaging: We take care to package products securely to prevent damage during transit. If you receive a damaged package, please contact us immediately.
Card Grading Services
These Terms and Conditions ("Agreement") govern the services provided by Khighs Ltd. ("we," "us," or "our") in connection with the grading of cards through Professional Sports Authenticator (PSA) and/or Beckett (Beckett Collectables).
Acceptance of Terms: By submitting cards to us for grading, you ("Customer") agree to be bound by these Terms and Conditions. If you do not agree, please do not submit your cards.
Submission of Cards: When you submit cards for grading, you provide us with all necessary information and authorisation to process your submission with PSA and/or Beckett. You represent and warrant that you own the cards submitted and have the right to submit them for grading.
Financial Responsibility: a. Upcharges: You understand and acknowledge that PSA and/or Beckett may impose additional charges on the grading services based on the declared value of your cards or other factors. You agree to be fully responsible for any additional charges incurred as a result of these upcharges. b. Payment Terms: All upcharges will be communicated to you after processing your submission is complete and paid for by Khighs up-front as to not disrupt the progress of other customers submissions. Please note that any applicable upcharges (e.g., grading company surcharges or shipping adjustments) must be settled in full before your cards are returned. We appreciate your understanding.
Liability: While we take great care in handling your cards, we are not liable for any loss or damage that may occur during the grading, including but not limited to issues arising from PSA's grading decisions or delays. Disclaimer: Khighs is not liable for any loss or damage to items during transit. However, insurance coverage is included to help protect your cards in the event of any shipping issues.
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.
Amendments: We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after any changes constitutes acceptance of the revised terms.
Contact Information: For any questions or concerns regarding these Terms and Conditions, please contact our help team at support@khighs.co.uk, or send us a letter to:
Khighs Ltd.
8 Axford Way
Peasedown St. John
BA2 8DD
By submitting your cards for grading with Khighs Ltd, you acknowledge that you have read, understood, and agree to these Terms and Conditions.